okvk's Privacy Policy

1 What Information We Collect

When registering with okvk and using our services, we may collect the following types of information:

1.1 Information You Provide Directly

When you create an account or use our services, the information you provide directly includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password and security-related information
• National ID or passport details (when identity verification is required)
• Payment method details such as bKash, Nagad, Rocket, or Upay account information
• Information you provide when contacting our customer support

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type, operating system, and language preference
• Login time and session data
• Page visit history and activity logs
• Gaming activity — bet amounts, win/loss records, etc.
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In certain cases, we may receive information from identity verification services or fraud prevention providers. This information is used solely to ensure platform security.

2 Purpose of Using Your Information

okvk uses your information only for the following legitimate purposes:

2.1 Account Management and Service Delivery

We use your information to create and manage your account, process transactions, and provide you with our betting and casino services. This includes secure payment processing via bKash, Nagad, Rocket, or Upay for deposits and withdrawals.

2.2 Identity and Age Verification

We ensure that the platform is used only by those aged 21 or above. Verifying identity to ensure responsible gaming and protect minors is our ethical responsibility.

2.3 Security and Fraud Prevention

We analyze your information to detect suspicious activity, prevent unauthorized access, and maintain platform security. This is essential for protecting your account and funds.

2.4 Customer Support

Our 24/7 support team uses your information to provide appropriate assistance with any questions, complaints, or issues you may have.

2.5 Meeting Legal Obligations

We may retain and use your information to comply with applicable laws and regulations, and when required for any legal process.

3 Sharing and Disclosure of Information

okvk does not share your personal information with third parties indiscriminately. However, information may be disclosed in specific circumstances:

3.1 Service Providers

We may share necessary information with trusted service providers who assist in our operations — such as payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and cybersecurity firms. These organizations operate under strict confidentiality agreements.

3.2 Legal Requirements

We may be required to provide information to relevant authorities in response to court orders, government directives, or other legal obligations.

3.3 Business Transfers

If okvk undergoes a merger, acquisition, or asset sale, your information may be transferred to the relevant entity. You will be notified in advance in such cases, and this Privacy Policy will remain in effect.

3.4 With Your Consent

Before sharing your information for any purpose other than those listed above, we will always obtain your explicit consent.

4 Cookies and Tracking Technologies

okvk uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.

4.1 Types of Cookies

• Essential Cookies: Required for the platform's core functionality — login sessions, security tokens, etc.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to collect platform usage statistics, which helps improve our services.

4.2 Cookie Controls

You can reject or delete cookies through your browser settings. However, this may limit some platform functionality.

5 Data Security Measures

okvk applies industry-standard security technologies to protect your personal information.

5.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Sensitive data stored with AES-256 encryption
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication (2FA) available

5.2 Administrative Safeguards

• Only authorized personnel can access your information
• Staff are trained to comply with strict confidentiality policies
• Regular internal security reviews are conducted
• Complete audit logs of data access are maintained

5.3 In the Event of a Security Breach

If a security breach occurs, we will notify affected users as soon as possible and take the necessary steps to bring the situation under control.

6 Data Retention Period

okvk retains your personal information only for as long as necessary.

6.1 Active Accounts

Your information is retained for as long as your account remains active. This helps us provide uninterrupted service and maintain your transaction history.

6.2 After Account Closure

Even after an account is closed, we may retain certain information for a defined period for legal obligations, dispute resolution, or fraud prevention. After that, the information is securely deleted or anonymized.

6.3 Transaction-Related Information

Financial transaction records may be retained for an extended period in accordance with legal requirements. This information is used solely for audit and legal purposes.

7 Your Rights

As an okvk user, you have the following rights regarding your personal information:

7.1 Right to Access

You can request at any time to find out what information we hold about you and how it is being used.

7.2 Right to Correction

If any stored information is inaccurate or incomplete, you can request a correction or update.

7.3 Right to Deletion

In certain circumstances — when information is no longer necessary or you withdraw your consent — you can request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly if you believe it is against your interests.

7.5 Right to Data Portability

You can request to receive your information in a structured, commonly used, and machine-readable format.

8 Protection of Minors

okvk is a platform for users aged 21 and above only. We place the highest importance on protecting minors.

Our registration process is designed to prevent anyone under 21 from opening an account. If we become aware that a minor is using our platform, we will immediately close their account and delete the relevant information.

If a parent or guardian becomes aware that their child is using our platform, please notify our support team immediately.

9 Policy Changes

okvk may update this Privacy Policy from time to time. Revisions may be made due to service improvements, new legal requirements, or technological changes.

For any significant changes, we will notify you at your registered email address or display a notice on the platform. Continuing to use the platform after a policy change means you agree to the updated policy.

Previous versions of the policy are kept on file and can be provided upon request. The most recent effective date is always shown at the top of this page.

10 Contact Us

Contact us with any questions or concerns about this Privacy Policy, or to exercise your rights. Our support team is available 24/7 in both Bengali and English.